Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order and we will do our best to
we do not accept returns or exchanges, so please refer to the size chart, the product listing information or reach out with any other sizing questions to [email protected] your item is damaged or incorrect, you have 5 days from delivery to f
please note that we use multiple shipping channels to get your item(s) to you as fast as possible! this means that some of your order may be sent separately. So if part of your order arrived, don't panic! the rest of it is not far behind.
We are sorry to hear you received the wrong item in your order! Please report your order issue to our team to [email protected]. Include a photo of the item received and the name of the missing item(s). Please double-check the package for any
most orders will ship within 10 business days, unless it is a pre-order item or unless otherwise noted in the product listing! If you need your order by a certain date, it is very important you reach out prior to placing your order so we can work wit
We’re sorry your item(s) have arrived damaged!this is not the experience we want you to have when opening your new B&P!. But- things happen! We will of course help!. Please email our team with an image of your damaged item for further assistance. Whi
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page.sometimes there are issues with tracking and it doesn't update you